Learn more about EcoPure Water Filtration Systems and Softeners through these frequently asked questions.
If you have further questions, call 1-800-693-1138 or email us at support@ecopure.com.

Frequently Asked Questions

Yes! The EcoPure Reverse Osmosis (RO) Drinking Water System and EcoPure Dual-Stage Drinking Water Filtration System reduce more than 99% of lead as well as many other contaminants to help keep your water healthy.

The most likely explanation is iron. Clear water iron can easily be removed with a water softener.  If you have red water iron you may need a separate automatic iron/hydrogen sulfide system is needed in addition to an EcoPure softener. We recommend having your water tested to determine your home’s softening needs.

There are a number of reasons why your water may not taste or smell like you think it should. Common contaminants, such as chlorine, chloramines, sediment, iron and sulfur, could potentially be the cause of these issues. A water treatment system, like the EcoPure Reverse Osmosis (RO) Drinking Water System, can help to greatly improve the taste and quality of your water.

Chlorine is commonly used in municipal water and can cause unpleasant taste and odor. Installing an undersink water treatment system that incorporates the use of carbon filtration can be very effective in correcting this problem.

water softener will help keep your home free of hard water—an issue that over 85% of homes in the United States currently experience.

Untreated water can:

Shorten the lifespan of water-using appliances (cutting the life of washing machines, dishwashers and hot water heaters by up to 50%).

Increase energy costs for water heaters by one-third.

Cause significant damage to faucets and fixtures (costing hundreds of dollars to replace).

Cause scale buildup on fixtures, plumbing and shower doors.

Produce cloudy ice cubes.

Leave unsightly rings in the toilet and bathtub.

Dry out skin and hair.

Leave spots and stains on dishes and silverware.

Turn white fabrics gray, fade colored laundry and cause towels to feel scratchy, hard and stiff.

Require additional cleaning time.

A water softener is not designed to put salt into your water. Though a minuscule amount may be present, the quantity of actual sodium or potassium coming through in soft tap water is extremely low and usually unnoticeable. For example, a gallon of softened water contains the same amount of sodium that is in two slices of white bread. If you are concerned about having added sodium in your water, a softener used in conjunction with an RO system will solve this problem.

Water softeners are rated for the maximum number of grains of water hardness it can remove before it needs to regenerate. EcoPure softeners use “Demand Technology” to regenerate, meaning they only regenerate based on your home’s water usage and programmed hardness. This differs from most systems, which are set to a specific or manual schedule.

There is a difference between water softeners and drinking water systems, and the necessity of one or the other—or both—is based on your home’s water needs. Water softeners are used for daily activities such as showering, washing your hands, laundry and washing dishes. Drinking Water Filtration, in comparison, can remove contaminants that cause bad taste and odor, as well as more harmful contaminants depending on the type of system.

The “squeaky” feel and sound that people associate with being clean is, surprisingly, caused by your skin’s natural oils being removed. When you wash with soft water you’re able keep these oils on your skin, leaving that desirable soft, smooth feeling.

Water filtration is a process that removes certain contaminants to give you better-tasting, better-smelling, cleaner, safer water.

Sediment filters are responsible for removing particles—like dirt, rust, sand—from your water by trapping them in a filter.

Solid materials that decompose in water are called dissolved solids. These solids enter the water supply from various sources and include substances like arsenic, copper, nitrates, radium and more. Installing an RO system can help eliminate dissolved solids from your water.

Reverse osmosis is the same process producers of high-quality bottled water use. Having a system installed at your kitchen sink allows you to get great-tasting, filtered water in your own home, for a fraction of the cost of buying bottled water.

Water Softening

The hardness of water is measured in grains per gallon (gpg). One grain is equivalent to 17.1 milligrams of calcium or magnesium dissolved in one liter of water. For example, one aspirin is equal to 5 grains, and when dissolved into a gallon of water, the unit of measure would be reported as 5 grains per gallon. Your municipal water supply may measure water hardness in mg/L or ppm. 1 gpg = 17.1 mg/L or 17.1 ppm. Soft water is less than 1 gpg, whereas hard water is anything above 7gpg.

You can find out what your water hardness is by contacting your local water municipality or by purchasing a water test kit at your local hardware store.  You can also requested a free water hardness test strip here. 

When you wash your skin with hard water, there is a layer of soap and minerals that is left on your skin. This is what causes the supposed ‘squeaky clean’ feeling. Soft water actually helps rinse the soap completely from your skin, allowing your skin’s natural oils to surface. Soaps will lather better and you’ll be able to use half as much as you do without a water softener.

The best option, is an evaporated salt. This is the purest form of salt at 99.99% sodium chloride and is found in pellet form. This type of salt significantly reduces your chances of buildup, so you don’t have to clean the tank as often. As a rule-of-thumb, higher purity salts leave less storage tank residue, lower the likelihood of salt bridging, and require less maintenance. Other types of salt are available for specialized applications. EcoPure Water Softeners use less salt than most competitive models.

Water softeners using sodium chloride (salt) for regeneration add a minor amount of sodium to the water. People on sodium-restricted diets should consider the added sodium as part of their overall intake. If sodium intake is a concern, consider using Potassium Chloride (KCl) for regeneration or investing in in an EcoPure Reverse Osmosis drinking water system to remove sodium and numerous contaminants from your drinking water supply.

EcoPure water softeners utilize demand initiated regeneration and are very efficient with salt usage so they will not overload the septic system and will not impact drain field soil percolation.

EcoPure Water Softeners remove clear water (ferrous) iron from your water supply. No water softener will remove red water (ferric) iron. Ferrous, or clear water, iron completely dissolves in water, which is why you don’t notice it right away. The presence of clear water iron will be characterized by reddish-brown stains in your sink or toilet and yellow-tinged water after your water has been exposed to oxygen. EcoPure water softeners are equipped to remove varying ranges of clear water iron, keeping the rings off of your toilets, sinks and showers.

EcoPure water softeners are proudly built in Ripley, MS.  

Contaminants and Filtration Systems FAQ (Taken from Whirlpool)

Yes! The majority of our under sink EcoPure Water Filtration systems reduce lead as well as many other contaminants. To choose the right system for you, visit our product page here.

Most homes get their water from one of two places – either a municipality system, “city water”, or a private water system which is typically a ground water well. Municipalities remove the ‘big things’ like leaves and silt from the water, and then disinfect it with chemicals such as chlorine or chloramines. Private wells are the responsibility of the owners to maintain, test and filter the water as needed. Knowing where your water comes from is important so you can determine what actions are needed to improve its safety and quality.

Chlorine and Chloramine are disinfectants used to protect drinking water from disease-causing organisms and pathogens. Chlorine is an element used in gaseous or liquid form. Chloramine is formed when ammonia is added to water that has free chlorine. Chloramines produce lower concentrations of regulated disinfection byproducts and provide longer lasting water treatment than chlorine but chloramine taste and odor is more difficult to remove with filtration systems. Water that contains chlorine and/or chloramines and meets EPA regulatory standards is safe to use for drinking, cooking, bathing and other household uses.

If you’re using municipal water, contact your water supplier and request a drinking water quality report. If you’re using well water, it is your responsibility to make sure the water is safe. At a minimum, test your well every spring. What you should test for depends on your area and may change over time. Contact your local government for more information on what to test for and testing services.

It depends on your specific water. Things to consider when picking the right system for you and your family are:

  • What are your water issues – scale, dirt and particles, cloudiness, taste, concerns about safety
  • Where you want filtered water – whole home, kitchen sink, dedicated filtered water faucet, refrigerator, ice maker, RV or boat
  • What you want removed from your water – rust, sand, chlorine taste and odor, specific contaminants such as lead, nitrates, bacteria, viruses, pharmaceuticals
  • Your water source – city water or private well
  • Your budget – EcoPure offers a range of solutions to meet every budget

There is a difference between water softeners and water filtration systems, and the necessity of one or the other—or both—is based on your home’s water needs.

Water softeners are designed to soften hard water by replacing calcium and magnesium with sodium. Water filtration systems can remove a wide range of contaminants such as sodium, lead, cysts, VOCs, chemicals, bacteria, and viruses providing safer, cleaner, better-tasting water for drinking and cooking. Depending on the source of your water and your particular concerns, a water filtration system may be right for you.

EcoPure offers a range of Water Filtration Systems to meet your needs. If you have a water softener the UtlraEase™ Reverse Osmosis Filtration System is a good way to remove the sodium added to your water from your water softener.

Point of use filtration, which includes undersink, refrigerator, end of faucet and pitcher filtration systems, provides water for making beverages and ice, adding to recipes, and filling up your pet’s water bowl. Point of use filtration systems can remove a range of contaminants including chlorine taste and odor, microbial cysts such as giardia, volatile organic compounds (VOCs) such as benzene and acetone, heavy metals such as lead, industrial pollutants such as asbestos, bacteria, virus and pharmaceuticals. There are a range of systems to meet your safety concerns and budget.

Point of Entry filtration, also known as Whole Home Filtration, is installed where the main water line enters your home providing filtered water throughout your home. This type of filtration removes particulates such as rust, sand, silt and sediment providing cleaner, clearer water to protect your plumbing and appliances. A good indicator of the amount of sediment in your water supply is the toilet tank. Examine the tank for debris.

Consumers choose the level of the filtration that is best for them through their filter choice. Whole Home filters have a micron rating based on how much and what type of particulates they remove from the water. Carbon filters are available to remove chlorine taste and odor in addition to sediment. EcoPure offers a line of Premium Carbon Whole Home Water filters made from patented FACT® media – a new sub-micron filter technology – that delivers cleaner, better-tasting water without the flow reduction and they last twice as long compared to other whole home filters. Consumers on private wells tend to need a whole home water filtration system.

Depending on your water issues, safety concerns and taste preferences, you may want multiple filtration systems in your home.  It is not unusual to have a Point of Entry system to clean the water as it enters your home and Point of Use systems in the kitchen and bathroom to remove contaminants before your family consumes it.

Water needs contact time with the carbon media inside water filters to “capture” more difficult to remove contaminants.  The resulting decrease in water flow that would occur in a Point of Entry system would not be ideal for most household tasks such as filling bathtubs or taking showers.

EcoPure Water Filtration Systems come with detailed instructions and all the parts you need for a typical installation.

As water passes through the filtration system, the flow is slowed down to ensure enough contact time with the filter media for contaminant removal. The additional faucet is provided as a designated source for filtered water for uses such as drinking and cooking. This allows the main faucet to maintain a regular flow rate for other uses. The system may be connected directly to the main faucet but is not recommended because the water flow will be decreased.  Many sinks have a soap dispensers and/or a water sprayer next to the faucet. Either of these may be removed and the remaining hole can be used to install the dedicated faucet.

Solid materials that decompose in water are called dissolved solids. These solids enter the water supply from various sources and include substances like minerals, sodium, arsenic, copper, nitrates, radium and more. Installing a Reverse Osmosis (RO) system reduces dissolved solids in your water. Water softeners add sodium to your water when softening. The EcoPure UltraEase™ Reverse Osmosis Filtration System is a good way to remove the sodium added to your water from your water softener.

Reverse osmosis is a common process that removes dissolved solids from water. After passing through a pre-filter to remove chlorine and sediment, water is forced through the reverse osmosis membrane. The membrane only allows water molecules to pass through. Processed water flows to a storage tank while the remaining water with the contaminants is flushed down a drain. A dedicated faucet at your sink, when turned on, activates the system, pulling water from the storage tank through a carbon post filter to improve taste and remove any odors.

Reverse osmosis is the same process used by producers of high-quality bottled water. Having a system installed at your kitchen sink allows you to get great-tasting, filtered water in your own home, for a fraction of the cost of bottled water.

Many harmful contaminants are undetectable – tasteless, colorless and odorless. Just like any type of container, filters have a capacity. Once that capacity is reached, the filters may not be able to remove the contaminants from your water. Extensive testing and design has been incorporated into your EcoPure Water filtration system to ensure your safety. To ensure your system is doing what you bought it for – providing great-tasting, cleaner, safer water for your family – replace your filters every 6 months.

Sediment filtration reduces particulates such as dirt, rust sand, and silt from water.  Consumers with well water are more prone to having water with high levels of sediment. A point-of-entry or whole home water filtration system is recommended for sediment issues. This removes the particulates from your water as it enters your home, protecting your plumbing and appliances as well as eliminating sediment from your toilet bowl, sinks and bathtub. A good indicator of the amount of sediment in your water supply is the toilet tank. Examine the tank for debris. Point-of-use remove smaller particulates for cleaner, clearer drinking water and ice for drinking and cooking.

A micron is a unit of measurement that is equal to one thousandth of a millimeter. Micron ratings are used in water filtration to refer to the size of particulates, such as sand, silt and sediment that a filter can remove from your water. Filters with a higher micron rating remove larger particles and those with a lower micron rating take out smaller particles in addition to larger particles. The desirable rating – higher or lower – depends on your water and how often you want to change your filters. If you don’t have a lot of sand and sediment, a sub-micron or lower micron rating will remove more particles from your water providing you cleaner water. If you have high amounts of sand and sediment, a sub-micron or lower micron level will clog up quicker and need to be changed more often. We recommend trying a few filters with different micron ratings to determine which works best with your water and desired filter change schedule.

Yes. A single system can be used to supply a faucet at your kitchen sink and to your refrigerator’s water line. This is a great way to save money on expensive refrigerator filters. Be sure to use your refrigerator’s bypass plug if it has an internal filtration system.

Yes. EcoPure’s EPINL20, EPINL30, and EPINL35 can be used with any sink, refrigerator or ice maker with an external water line. So it is an ideal product for boats, RVs, campers, and motorhomes.

Most EcoPure Water Filtration Systems are built in Iuka, Mississippi.

For EcoPure Undersink Filtration Systems you do not need an electricity source. Undersink water filtration systems are powered by water pressure. But, if your water source is a private well, your water pump will need power to pressure your water.

The EcoPure Central Filtration system works on 28V DC electrical power supplied by a direct plug-in power supply (included) that needs to be plugged into a 120V, 60Hz household outlet in a dry location.